Hoteliers know how important it is to have a friendly voice answer the phone whenever guests call, but we also know that is not always possible. Perhaps you are a seasonal property or your staff levels are reduced for evenings, weekends or holidays. The Intergy reservation team is here to make sure you never miss a call. Consider the following scenario:
It is 11:00 pm shift change, your last check-in is arriving, a guest is looking for extra pillows and someone, a new or existing guest, is calling to inquire about rates and availability…Instead of being left on hold, or listening to the line ring, the call is redirected to Intergy. Depending on your telephone system calls can be redirected manually or automatically after a selected number of ring tones. One of our agents answers your call with an agreed script taking the call on your behalf. We provide the service you expect, and your guests deserve. All inquiries are treated with a service level in keeping with the highest regard for your business.
With Intergy, there’s always someone available to answer your calls meaning you won’t need to worry about lost opportunities. If you need help after-hours, Intergy’s team will answer the call delivering first-class customer service to your guests.
“Intergy was an easy choice for us to make when we were sourcing out who to assist our seasonal property with handling of phone calls during evenings and weekends…the agents themselves were incredibly engaged and exciting “sellers” and [we] ended up utilizing their services for the majority of our inbound reservation calls, as opposed to just evenings and weekends”
Director of Revenue
DP Murphy Hotels & Resorts